5 Things to Know Before Choosing an Auto Body Shop
When your vehicle has been in an accident, finding the right auto body shop can feel overwhelming. In Tempe, there are plenty of options — but not all shops offer the same level of quality, service, or trust. Choosing wisely can save you time, money, and future headaches.
Here are five important things to consider before deciding where to take your car for collision repair.
1. Understand Their Insurance Partnerships
Navigating insurance claims after an accident can be stressful. The right shop will work directly with your insurance company, streamlining the process and ensuring you get the coverage you deserve.
Shops that are part of Direct Repair Programs (DRPs) with major insurers, like Progressive, State Farm, or GEICO, often have proven track records of quality and efficiency.
This means less paperwork for you and a faster turnaround on repairs.
2. Check Their Warranty on Workmanship
A reputable auto body shop should stand behind its work.
Look for a written lifetime warranty on repairs.
This demonstrates that the shop is confident in the quality of their craftsmanship — and it gives you peace of mind knowing your car is protected long after you drive away.
At Harvil Auto Body, for example, every repair is backed by our lifetime guarantee, ensuring your vehicle remains safe and reliable for years to come.
3. Evaluate Their Customer Service
Accidents are stressful enough without having to deal with poor communication or unprofessional service.
Pay attention to how the shop treats you from the very first interaction:
Do they explain the repair process clearly?
Are they transparent about pricing and timelines?
Do they help with rental car coordination or towing if needed?
A shop that values its customers will prioritize clear communication and hassle-free service every step of the way.
4. Look at Before-and-After Work
Finally, see the results for yourself.
A quality shop should be proud to showcase their work with before-and-after photos or even allow you to speak with past customers.
Check their website or social media for examples of:
Paint matching and refinishing
Dent removal
Structural repairs
Complete collision overhauls
This visual proof can help you gauge the level of detail and pride they put into every repair.
The Bottom Line
Choosing the right auto body shop isn’t just about fixing your car — it’s about protecting your investment and your safety.
By focusing on certifications, insurance partnerships, warranties, customer service, and visible results, you can feel confident you’re making the right choice.
At Harvil Auto Body, we’ve been helping East Valley drivers get back on the road with expert repairs and exceptional service. Whether you’ve been in a minor fender bender or a major collision, our team is here to guide you through every step of the process.
If you’re looking for a trusted auto body shop in Tempe, our family has been here for four generations. Let us take care of your vehicle with the craftsmanship you deserve.
